Frequently Asked Questions

Do you offer personalised items?

Yes! Almost everything we sell is personalised. You can add names, dates, and custom messages depending on the product. Just follow the prompts on the product page — or contact us for a custom request.

How long will my order take to arrive?

We aim to dispatch all orders within 1–3 working days. You can choose between Standard or Express delivery at checkout. Full delivery info is on our Shipping & Delivery page.

Can I make changes after placing my order?

If you've made a mistake, please contact us as soon as possible. We’ll do our best to amend your order if it hasn’t already been processed.

Do you ship internationally?

Yes, we do! We offer international shipping to selected countries. International shipping rates and times will be calculated at checkout. If you're unsure whether we ship to your location, feel free to get in touch.

Can I request a custom design?

Absolutely! If you have an idea or would like a bespoke design created just for you, we’d love to hear it. Send us a message via our contact page, and we’ll see what we can do.

What if there’s a problem with my order?

If something’s not quite right, please let us know and we’ll work quickly to resolve it. You can view our Returns & Refunds policy for more information.